Holistic Customer Experience Management
What if you could band together with other households to generate your own energy? It’s possible with ZEV (a legal entity in Switzerland to share energy production between multiple parties). With ZEV, homeowners can not only contribute to a more sustainable energy mix, but also save money and increase the return on investment from their home. Ewb developed special metering and billing services to allow ZEV to be established in its supply area and beyond.
As part of the holistic Customer Experience Management system we set up for ewb, we examined and optimised the ZEV functionality for owners.
To optimise the ZEV functionality, we began by defining concrete business goals: what precisely did we want to improve and what would success look like for this project?