Service design

A successful service can only come from a validated concept. Our expertise can help you develop this concept early and accelerate your journey to market.

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Hurdles we help to clear

We know there are many hurdles that slow down a new service’s journey to market, including:

  • Lack of experience in market validation techniques

  • Inability to create prototypes, fast

  • Management fears about cannibalizing the core business

  • Management priorities for only investing in something known

  • Lack of diverse perspectives on the project

Our innovation process

The main goal of the service innovation process is to assemble the essential ingredients—desirability, feasibility and viability—as quickly and efficiently as possible. With our broad know-how we are able to support all three. But every project is unique, so we also propose innovation methods and tools that make the most sense for you and your situation.

We divide the Innovation Process in five different phases: Radar, Concept, Validation, Realisation and Scaling. The support we give depends on what you already have.

The benefits of working with us


Creative doers

We have the ability to dream big and to create concrete new solutions.



We provide surprising inspiration from other industries.


Accuracy & speed

Our experience helps you overcome the hurdles of service innovation.



Our support is customised to your needs and your current situation.

Katja Bürki

Service Design Champion

«Reimagining services is what drives me.»

Let's get in touch

If you want to get more information or discuss a challenge, then please fill in the form.
We will get back to you asap.