CX Fusion–where the digital and analogue worlds merge
The developments of the past few years have made it clear: it’s no longer possible for your business to “stay in your lane.” Customers expect a seamless customer experience that spans all touchpoints—from real life to the Metaverse.
At the Customer Experience Forum 2022, the Swiss CX community met to exchange ideas and experience inspirational keynotes, interactive workshops and experiences-based lectures from pioneering companies. Together, we discovered how to break down silos, overcome obstacles and master the digital transformation, even as the digital and analogue worlds fuse ever closer together.
