Customer Experience Forum 2022

This year’s CX Forum took place on 31 May and 1 June 2022 at our Innovation Factory. Participants experienced the fusion of the digital and analogue worlds.

CX Fusion–where the digital and analogue worlds merge

The developments of the past few years have made it clear: it’s no longer possible for your business to “stay in your lane.” Customers expect a seamless customer experience that spans all touchpoints—from real life to the Metaverse.

At the Customer Experience Forum 2022, the Swiss CX community met to exchange ideas and experience inspirational keynotes, interactive workshops and experiences-based lectures from pioneering companies. Together, we discovered how to break down silos, overcome obstacles and master the digital transformation, even as the digital and analogue worlds fuse ever closer together.

Pure inspiration

The programme included a dynamic mix of inspirational keynotes and motivational practical workshops. The following speakers were part of the CX Forum:

Stephan Engl, Managing Partner, Creaholic
Michael Karsch, Partner & Professional Inventor, Creaholic
Regina Urbani, Director CX Design, Swisscom
Lukas Karrer, Head of Digital & Executive Board Member, Helion
Markus Feller, Head of Innovation & Transformation, SV-Group
Glenn Oberholz, Partner, Stimmt AG
Jiri Scherer, Co-founder & Partner, Denkmotor
Anne M. Schüller, Management Expert & Keynote Speaker, Anne Schüller Management Consulting
Cyrill Luchsinger, Blogger & Senior Manager Customer Experience, Post