Digital & physical toolbox for innovation

How to make it easier for the whole organisation to work with Human Centered Design processes and methods?

Background

Swiss Life wishes that their customers come to see them as a strong partner for comprehensive financial solutions, who supports them in leading a long and self-determined life. Swiss Life was well aware that such a transformation would require significant changes to the organization both at the cultural level and at the factual level (i.e. processes, products and services) and had made various substantial efforts in previous years to achieve its goal. But more recently these efforts had slowed down and therefore Swiss Life turned to Creaholic for additional support.

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