Anyone who uses Customer Experience Management means business.

Want to prove that CEM has a significant impact on your organisation's bottom line? Our practical guide shows you how to identify optimisation measures with high ROI, maximise their potential and share the results with top management.

Get your free CEM guide now

Discover our approach using Instagram as an example

Improve Customer Experience Management, act on high-ROI opportunities and deliver tangible results – learn how to do all this and more with our free practical guide featuring proven insight from our CEM experts.

Download it now and start using our CX expertise today:

Cyrill Luchsinger

Consultant, blogger and speaker for customer centricity

“Without any exaggeration, this is the best guide to CEM I’ve ever read!”

Blog posts you might find interesting

Intellectual Property basics

Learn about the importance of protecting Intellectual Property and what steps you'll take during the patenting process.

Launching your next disruptive innovation: Creativity, perseverance & KPIs

Explore disruptive innovation and what it takes to make a lasting impact.

When it’s wise to engage external innovation support (and when not)

6 common innovation use cases where external innovation support is the key to success

Measuring innovation

Use the right innovation KPIs to measure your path to success

14 signs your corporate culture needs a redesign

The first step in a culture transformation is recognising that there is room for improvement in the status quo.

Elevate product design: How looking through these 4 lenses will help

Consider desirability, feasibility, viability and responsibility when designing your next product. This is how you hit the "sweet spot"!

What you need to know before selecting a Voice of the Customer (VoC) tool

Find out what you should know and what CX framework you should have before you choose a VoC tool to boost your customer centricity and CX.

Inspiration for cultivating a better tomorrow

Download your eBook brimming with inspiration and practical everyday tips for sustainable living.

Recap of Customer Experience Forum 2024

Conscious experience – that was the motto of this year’s Customer Experience Forum. It was inspiring, interactive and practical.