Customer Experience Forum 2023

This year’s Customer Experience Forum takes place on 13-14 June 2023 at our innovation factory. The motto of this event is: "Impact matters!"

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Inspiring, interactive and practical

Successful CX design and CX management can't exist in separate silos, but must permeate all areas of the company. From marketing and sales to customer-driven innovation and product development, to customer-centric organisation: impact matters!

In the third edition of the CX Forum, we're focusing on questions like:

  • How do we succeed in anchoring a company-wide CX strategy?

  • How can a horizontal view beyond silos be achieved?

  • How can the CX transformation succeed?

At the CX Forum 2023, the Swiss customer experience community meets to exchange ideas and experience inspirational keynotes, interactive workshops and experiences-based sessions from experts who work at pioneering companies.

Be part of the CX Forum!

Pure inspiration

The Customer Experience Forum includes an explosive mix of inspiring keynotes and motivating practical presentations. Participants can look forward to:

  • Katja Maria Huber on "What happens when megatrends and and inner-motivation collide in the company?"

  • Barbara Mutzbauer on "What Brand Experience has in common with Ulysses".

  • Sophie Hundertmark on "Enhancing the customer experience with ChatGPT".

  • Michi and Stephan from Creaholic with a workshop on "Why feelings-based personas are no longer effective for sustainable CEM integration".

And much more! Click here for the full programme.

Things you need to know

Date

  • Tuesday, 13 June 2023: 9:30am-5:45pm and

  • Wednesday, 14 June 2023: 9:30am-4pm

Location

  • At Creaholic in Biel/Bienne

Price

We are pleased to offer our clients and contacts a discount on the ticket price (CHF 980 instead of CHF 1360). Benefit now and register below or use the promo code "CREA-980" when purchasing your ticket on the CX Forum website.

Language

The Customer Experience Forum is held in German only.

Register now

Register now!

Sign up now for CHF 980 (instead of CHF 1360).

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Contactez-nous

Creaholic SA
Case Postale 333
Rue Centrale 115
2501 Biel/Bienne
Suisse
T +41 32 366 64 44

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