Inspiring, interactive and practical
Successful CX design and CX management can't exist in separate silos, but must permeate all areas of the company. From marketing and sales to customer-driven innovation and product development, to customer-centric organisation: impact matters!
In the third edition of the CX Forum, we focused on questions like:
How do we succeed in anchoring a company-wide CX strategy?
How can a horizontal view beyond silos be achieved?
How can the CX transformation succeed?
At the CX Forum 2023, the Swiss customer experience community met to exchange ideas and experience inspirational keynotes, interactive workshops and experiences-based sessions from experts who work at pioneering companies.