Customer Experience Forum 2023

This year’s Customer Experience Forum takes place on 13-14 June 2023 at our innovation factory. The motto of this event is: "Impact matters!"

Inspiring, interactive and practical

Successful CX design and CX management can't exist in separate silos, but must permeate all areas of the company. From marketing and sales to customer-driven innovation and product development, to customer-centric organisation: impact matters!

In the third edition of the CX Forum, we're focusing on questions like:

How do we succeed in anchoring a company-wide CX strategy?
How can a horizontal view beyond silos be achieved?
How can the CX transformation succeed?

At the CX Forum 2023, the Swiss customer experience community meets to exchange ideas and experience inspirational keynotes, interactive workshops and experiences-based sessions from experts who work at pioneering companies.

Be part of the CX Forum!

Pure inspiration

The Customer Experience Forum includes an explosive mix of inspiring keynotes and motivating practical presentations. Participants can look forward to:

Katja Maria Huber on "What happens when megatrends and and inner-motivation collide in the company?"
Barbara Mutzbauer on "What Brand Experience has in common with Ulysses".
Sophie Hundertmark on "Enhancing the customer experience with ChatGPT".
Michi and Stephan from Creaholic with a workshop on "Why feelings-based personas are no longer effective for sustainable CEM integration".

And much more! Click here for the full programme.

Things you need to know

Date

Tuesday, 13 June 2023: 9:30am-5:45pm and
Wednesday, 14 June 2023: 9:30am-4pm

Location

At Creaholic in Biel/Bienne

Price

We are pleased to offer our clients and contacts a discount on the ticket price (CHF 980 instead of CHF 1060). Benefit now and register below or use the promo code "CREA-980" when purchasing your ticket on the CX Forum website.

Language

The Customer Experience Forum is held in German only.

Our speech on Journey Design at the CX Forum 2021

Register now!

Blog posts you might find interesting

The Future of Facilitation

What does facilitation of the future look like? While the skills are evergreen, situations will become more complex as businesses become eco-systems.

The Corporate Culture Jam at Creaholic

The latest Corporate Culture Jam took place 22-23 March 2023 in Biel/Bienne under the motto "Moments that matter – innovative transformation".

The elephant in the room: Creaholic at the Swiss Innovation Forum 2022

We were at the Swiss Innovation Forum 2022 with a creative booth, a giant elephant and two award-winning challenges!

Future Proofing Jam 2022

The new growth studio: 27 October 2022 will see the Future Proofing Jam taking place for the first time at our innovation factory.

Co-Creation Journey 2022

How do we approach sustainability for the organisation. Take a virtual journey into the future, where organisation and innovation meet.

Design Prize Switzerland 2021

Phonocut is nominated for this year's Design Prize in the «Consumer Product» category.

Creaholic at the Swiss Innovation Forum 2021

Looking for inspiration? We were at the Swiss Innovation Forum with a creative booth.

What is Human Centered Design?

Human Centered Design has helped many companies to transform their internal collaboration and way of doing business. Here’s our perspective on it.

How Creaholic and Swisscom innovate together

Since 2017, Swisscom and Creaholic have been working together on innovative topics in a strategic partnership.

Customer Experience Forum 2023

Inspiring, interactive and practical

Pure inspiration

Things you need to know